Hotel Hastal Prague Old Town - guest reviews and rating

My Husband and I had a most enjoyable stay at the Hastal Hotel. We came to Prague for our Sons wedding and had a wonderful time.Prague is a beautiful and interesting city and we look forward to visiting again in the future as there was so many things that we did not get time to do and see.

This small friendly hotel is ideally placed for exploring the Prague city centre. Situated in a quiet street opposite St Hastal church with fine views over the rooftops. The staff are welcoming and helpful with good English and our spacious room was clean and well furnished with a very comfortable king size bed. Modern bathroom also excellent though no bidet.
A wide choice for breakfast and the restaurant coped with our early morning departure. The Easter weekend weather was exceptionally warm and this was one of the best holidays we have ever had. Airport transfers by prebooked taxi were on time and excellent.

Excellent value for money hotel, well situated, friendly service. Prague must now be one of the most beautiful cities in Europe with lots to see and do even it the evening with excellent eateries and music or jazz bars. I will certainly recommend it to my friends.

This is a lovely,friendly,small family hotel,very close(3 mins.walk)to the old town square.
The rooms are quite spacious,well equipt, clean and very well kept.
We ate in the hotel restaurant several times,because the food is very good and not expensive.
The service is very good.
We would certainly stay here again and I'll recommend this hotel to my friends and family.

The Hastel is easy to find, well situated and inexpensive. It is pretty much what we expected for the price. The room was small and basic and the aircon did not work but there was a lift and the staff were pleasant. Dining room service was indifferent.
Would we recommend it? Yes for a short stay.

We greatly enjoyed our stay in Prague and were impressed with the Hotel Hastal

This hotel is in an excellent location in Old Town Prague. It is clean, the rooms are relatively large and the restaurant in the hotel is very good.

This hotel was as good as I remembered from three years previous. I will definately be recommending it!

Proprio un bel alberghetto. Pulito, silenzioso, calmo e situato in una splendida posizione; con pochi passi, veramente pochi, si può godere di molto di ciò che Praga offre ai suoi visitatori.
Col peronale si comunicava in inglese, ma specialmente i signori e le signore della reception si sforzavano sempre, per farci piacere, di parlare un po' in italiano.
Anche se inizialmente delusi per non aver avuto la camera con vista sulla piazzetta caratteristica come pubblicizzato (tanto da chiedere di cambiarla), appena dopo la prima mezza giornata siamo stati ben felici di tenerci la camera che ci avevano assegnato. Primo perchè comprensibilmente non tutte le camere possono dare sulla fatidica piazzetta, secondo perchè abbiamo scoperto che, essendo la nostra una camera d'angolo, al quinto piano che dAva sul cortile, era molto silenziosa, luminosa e con le due finestre su due diverse pareti che permettevano un'ottima circolazione d'aria per cui non è stato necessario utilizzare l'aria condizionata.
Il letto, estremamente comodo, ci consentiva di recuperare appieno le forze per il tour de force del giorno successivo e il frigo bar si è dimostrato spesso utile ristoratore pre sonno.
Il prezzo normale non è economicissimo. Fortunatamente noi abbiamo potuto godere di un'offerta speciale in vigore nel periodo del nostro soggiorno (prima settimana di agosto 2008).
Tuttavia sicuramente sceglieremo questo albergo per le prossime visite a Praga e altrettanto sicuramente lo consigliamo a tutti parenti, amici e turisti in genere.
Vogliamo ringraziare sia il personale dell'hotel e sia la ATHOS TRAVEL, l'agenzia tramite la quale abbiamo prenotato e che si è rivelata seria, presente ed estremamente efficiente nell'organizzare i trasferimenti in taxi da e per l'aeroporto.

A close-to-perfect stay. The hotel is perfectly situated between the Old Town Square and the Jewish quarter and we were able to walk everywhere! The room was clean with a nice view of the city. The front desk staff, especially in the morning, was knowledgeable and helpful.

I love sightseeing that´s why I decided to visit major cities in central Europe. My time in Prague was just splendid. I´m glad I have chosen the Hotel Hastal Prague Old Town*** and I can say that it really met my expectations.
It´s right in the city centre with all those beautiful historical buildings around. The room was nice, well-furnished and clean and the view was breathtaking!
The staff was very polite and helpful eventhough their English was not perfect.
The hotel offers buffet breakfast, and for a 3star hotel, the choice was quite wide, it included the basics such as eggs, ham, cheese and bread as well as fresh fruit, yoghurt and ceral and other healthier things. The buffet changed slightly everyday so there was variety.
I´ll make sure to book a room there again next time I go to Prague.

nice area, excelent location, friedly staff.
I recommend and would stay again.

Hotel Hastal was right where we wanted to be. Most of the staff were also very kind. We did have a weird thing happen after registering and getting settled we were asked to change rooms. Something to do with the air conditioning needing to be repaired (it was working fine). The rooms we were shown were smaller and one was right next to the elevator. Eventually, they said we could return to our original room, but it was a very unpleasant beginning after almost 24 hours of travel. Also, our first request for a wake up call was ignored. Fortunately, we woke up.

As Rick Steve mentioned in his guide, the walls are thin. The double room was small with a view of the back. We smelled cooking from the kitchen down below, although, that was not that too bad! The bathroom was very small with only a shower but it was filthy. Yes, we paid a discounted rate but that doesn't mean we should get the worst room in the house! The cleaning staff were all sour-faced. They do not smile or greet you as you pass them in the morning. Buffet breakfast was supposed to be from 7:00 - 10:30am but when we went down for breakfast at 9am, most of the offerings were gone and they do not refill. Once a particular offering is gone, they remove even the container. This happened on the three mornings we were there! We have been all over central Europe at various hotels serving buffet breakfasts, and Hastal is the worse and stingy with their foods! Rick Steves should remove them from his guide as it is a total misrepresentation of the hotel services! Overall, the reception staff were not very helpful and their lack of command of the English language made them come across as antagonistic and rude. After one or two questions, we felt they were not very willing to help.

Our answer: We all are very sorry for the problems during Mr. Kwan´s stay in Prague and forwarded his complaint directly to the General Manager of hotel Hastal, Mr. Hanslik.

Mr. Hanslik´s response:
Dear Mr Kwan,
We are extremely sorry for the lack in service you experienced in our hotel during your stay. We have inspected the matter and unfortunately the situation was as you described it in your review.
The waitres in charge of buffet breakfast that day claimed that she had thought that all guests had already had their breakfast. Nevertheless, we have not found this as a sufficient explanation for her behaviour as it is not in accordance with our service policy. Therefore we have dismissed her.
Concerning the helpfulness and level of English language of our receptionists, we have to say that the receptionist was still in his trial period, so he does not work in our hotel anymore.
We would like to apologize for difficulties with parking. Unfortunately, there is very little parking space in the city centre and our hotel has no parking facilities directly in the hotel, we still believe that parking under surveillance in KOTVA department store is convenient.
We would like to state that such lack in service in our hotel was rather exceptional and we will take all necessary steps so that a situation like that will never happen again in the future. Please accept our apologies once again.

Kristian Hanslík
Hotel Hastal Prague Old Town
General Manager